Customer Service & Administration
Job Opening
Are you a customer service superstar with a knack for organisation? Do you thrive in a fast-paced setting where each day is different? At Popes, we're hiring a Customer Service Administration Officer to join our NSW team. This part-time role offers flexible hours and the chance to contribute to a business that values its people.
Employment with Popes
What You'll Do
In Customer Service, you'll be the friendly first point of contact. Whether it's via phone, email, or in person, you’ll help customers with enquiries, order processing, returns, and updates. At the same time, you’ll support our sales team, resolve issues quickly, and escalate concerns when needed — all while contributing to continuous service improvements.
On the Administration side, your focus will be on accuracy and efficiency. You’ll maintain up-to-date records, liaise with freight partners for quotes and bookings, and work closely with colleagues to keep everything running smoothly.
What You Bring
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A customer-first mindset — you're helpful, positive, and solutions-focused
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Solid multitasking and organisational skills
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Friendly, clear communication — both written and verbal
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Confidence with digital tools, especially Microsoft Office and CRM systems
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Prior experience in a Customer Service Administration role is a bonus, but not essential
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A high school certificate or equivalent is required
Why Join Us?
Flexible hours to fit your schedule.
Supportive team & career growth opportunities.
Fast-paced, varied role – no two days are the same!
If you’re ready to bring your energy and organisation skills to a great team, apply now!
Learn more about Our Story.
We prioritise workplace safety in line with Safe Work Australia guidelines.